Related skills
customer success salesforce confluence spanish proprietary_systems📋 Description
- Own a book of business and ensure client value.
- Maintain high retention and trust with clients.
- Coordinate with offshore reps to meet partner needs.
- Triage issues and escalate bugs to engineering.
- Identify process improvements to boost efficiency.
- Advocate for Promenade and promote its products.
🎯 Requirements
- 1+ year in Customer Success with retention responsibility.
- Empathetic, driven, with strong written and phone skills.
- Tech savvy; quickly learn Salesforce, Confluence, and proprietary systems.
- Comfortable handing off tasks to offshore team.
- Bilingual in Spanish is a big plus.
- Ability to work under pressure in a fast-paced environment.
🎁 Benefits
- Equity/Stock options in a growing company.
- Medical, dental, and vision coverage.
- Parking, rideshare, or metro credit.
- Snacks and weekly catered lunches.
- Company gear and swag (MacBook Pro, etc.).
- Fast-paced, diverse team with immediate impact.
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