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account management customer success saas renewals cross-functional collaboration📋 Description
- Own post-sale relationships for defined customers, ensuring retention and growth.
- Lead cross-functional collaboration with exec sponsors and stakeholders.
- Plan and execute tailored success plans aligning to objectives and outcomes.
- Conduct strategic business reviews to demonstrate value and track goals.
- Monitor customer health, usage trends, and engagement signals to mitigate risk.
- Drive renewals, expansions, and forecast long-term growth.
🎯 Requirements
- Bachelor's Degree and/or relevant work experience.
- 7+ years in CS, Account Management, or Consulting in SaaS/Tech.
- Proven ability to manage a portfolio with retention and growth.
- Strong executive presence; able to influence senior stakeholders.
- Analytical skills to interpret usage data and performance metrics.
- Excellent communication and presentation skills.
🎁 Benefits
- Medical, Dental, Vision, Life Insurance
- 401K with matching options
- Lifestyle Spending Account
- Employer-paid life and disability insurance
- Flexible time off and holidays
- Career development and rewards programs
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