Design and optimize end-to-end customer journey from onboarding through renewal.
Forecast capacity and design scalable operating rhythms.
Own operating rhythm; drive data-driven decisions across teams.
Build cross-functional partnerships with Sales, Marketing, CS, and Support.
Communicate insights clearly to executives and stakeholders.

🎯 Requirements

5+ years in Customer Operations/Strategy in high-growth SaaS.
Strong analytical skills; able to model end-to-end operations.
AI-native approach to building workflows between humans and agents.
High EQ; builds trust and partners across teams.
Senior presence; clear, concise executive communication.
Hands-on, ownership mindset; Notion power user; BA/BS required.

🎁 Benefits

Competitive cash compensation, equity, and benefits.
Anchor office days in SF; hybrid in-office collaboration.
Notion is an equal opportunity employer; accommodations available.

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