Customer Success Strategy & Operations Lead

Added
4 days ago
Type
Full time
Salary
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Related skills

sql tableau sigma revops

πŸ“‹ Description

  • Own the CS operating cadence
  • Lead CS rhythm with Sales, Product, and exec cadences
  • Convene reviews; surface insights; drive actions on metrics
  • Drive utilization, adoption, and retention
  • Build analyses, dashboards, KPI frameworks; translate insights into actions
  • Design scalable systems, workflows, forecasting, and planning

🎯 Requirements

  • 5+ years in high-growth tech; CS Ops/Sales Ops/RevOps
  • Fluent in SQL and dashboards (Tableau, Sigma)
  • IB/strategy consulting background preferred
  • Strong analytical, data-to-insights, measurable outcomes
  • High energy, ownership, and comfort with ambiguity
  • Bachelor's degree or equivalent

🎁 Benefits

  • Equity - Everyone is an owner
  • Competitive salary based on role and location
  • Comprehensive health, vision, and dental insurance
  • Generous 401K match
  • Hybrid work policy: four days in office, Wednesdays WFH
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