Customer Success Specialist (Starlink)

📋 Description

• Identify region-specific requirements and manage customer experience plan.
• Assist Legal to ensure regulatory compliance for markets.
• Coordinate efforts among sales, marketing, logistics, finance, and more.
• Monitor country launch schedule; act as primary CS contact.
• Partner with internal teams to ensure scalable future state.
• Own growth initiatives for regions with Starlink Business Ops.
• Update leadership on project status; lead multiple projects.
• Create and maintain process docs and procedures.

🎯 Requirements

• Bachelor's degree or 4+ years in customer ops/operations.
• 2+ years of PM or process-improvement experience.
• Excel and SQL for data analysis; dashboards (Tableau/Power BI).
• 1+ year experience abroad or with ops outside the US.
• Excellent written and verbal communication with stakeholders.
• Ability to define and manage complex operational projects; assess risks.
• Process mapping with MS Visio.
• Demonstrated success in high-growth, fast-paced environments.
• Experience with business cases, value assessments, pilots or A/B tests.
• Bilingual written/verbal business communication.
• Willing to travel up to 50%.
• Willing to work extended hours and weekends as needed.
• ITAR requirements: US export compliance eligibility.