Onboard, renew, identify risk, and qualify expansions for SMB accounts.
Scale one-to-many enablement, including webinar programs.
Iterate onboarding flows; reduce manual renewal/risk work; test AI-driven approaches.
Partner with CS and cross-functional teams to drive value for SMB customers.

🎯 Requirements

6 months to 2 years of experience in Customer Success or related role.
Thrive in fast-paced environments with attention to detail across many accounts.
Comfortable with one-to-one engagements and presenting to webinar audiences.
Strategic mindset for one-to-many campaigns; identify patterns across accounts.
Detail-oriented; track risk signals, follow-ups, and growth opportunities.
Adapt to ambiguity, seek feedback, and stay coachable; enjoy AI-powered workflows.

🎁 Benefits

Incredible teammates
Ownership mindset (equity for all employees)
Health, dental, and vision insurance
Flexible paid time off and company holidays
401(k) retirement plan
Paid parental leave

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