Customer Success Specialist (Retention)

📋 Description

• Onboard and retain customers in first 90 days.
• Proactively call to nurture support worker relationships.
• Reduce churn with timely follow-up and problem solving.
• Increase platform usage by aligning services to customer goals.
• Build trusted relationships via empathetic, solutions-focused communication.
• Maintain accurate customer profiles in CRM systems.

🎯 Requirements

• 1-2+ years in phone-based sales or customer-facing roles (B2C).
• Strong communication; ability to build rapport and explain clearly.
• Confident in consultative conversations and targeting outcomes.
• Build trusted relationships via responsiveness and great service.
• Self-motivated, proactive; able to work independently and in a team.
• Comfortable using CRM systems, Google Workspace, and online platforms.

🎁 Benefits

• Innovative technology company redefining healthcare.
• Supportive team with clear targets and opportunities to grow.
• Help people live independently and make an impact.
• Hybrid workplace in Sydney (2 days in the CBD office and 3 days WFH).
• Hybrid work setup with flexibility to balance office and remote work.