Related skills
crm account management data analysis customer success upsell📋 Description
- Manage onboarding, account setup, and ongoing client relationships
- Coordinate closely with Sales Managers to ensure a seamless client journey
- Analyze hotel performance data and propose initiatives to improve direct bookings
- Monitor results and help clients make data-driven decisions
- Collect and relay client feedback to improve product and services
- Collaborate with technical teams to improve processes and shared knowledge
🎯 Requirements
- 2 to 3 years of experience in Client Success or Account Management
- Native in Portuguese and fluent in English and Spanish.
- Hospitality industry experience is highly valued
- Experience with hospitality software is a strong plus
- Comfortable with data analysis and tech tools
- Customer-focused, proactive, and autonomous
🎁 Benefits
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 75,000+ users worldwide.
- Data culture growth: Opportunity to evolve data culture in a fast-growing scale-up.
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