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customer success microsoft office sharepoint telephony call center📋 Description
- Manage inbound/outbound calls, emails, or live chat.
- Ensure a seamless experience across channels.
- Work with sales to deliver high-end customer service.
- Own account interactions from start to finish.
- Respond to inquiries: pricing, orders, returns, billing.
- Upsell and cross-sell to grow your career.
🎯 Requirements
- Associate/Bachelors degree or equivalent experience.
- 5 years in a call center or inside sales role.
- Strong initiative; proactive worker.
- Excellent oral, written, and interpersonal communication.
- Proficient in Word, Excel, PowerPoint, SharePoint, OneNote.
- Knowledge of customer service principles and telephony.
- Able to thrive in a fast-paced environment.
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