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crm account management onboarding retention upsell📋 Description
- Manage a portfolio of high-value accounts
- Onboard and advise customers on Nutshell features for their business needs
- Drive usage and adoption to maximize Nutshell value
- Conduct monthly and quarterly business reviews with customers
- Identify upsell/cross-sell opportunities to grow value
- Reduce churn and increase customer retention
🎯 Requirements
- Bachelor's Degree - open to any fields
- 0-2 years experience in sales and customer success
- Digital Marketing, Technology, Tech Consulting, or Software Service background
- Digital agency experience is a plus
- Exceptional communication skills
- Customer-oriented mindset and ability to understand customer needs
🎁 Benefits
- Opportunities to learn and thrive in a growing SaaS business
- Inclusive environment that supports a diverse team
- Connection to Ann Arbor’s software and startup community
- Modern office in downtown Ann Arbor
- Flexibility in working modes and locations
- Excellent health benefits and 401(k) matching
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