Consult with Limble CMMS customers to provide training, education, troubleshooting, and resolution
Bug reporting and tracking
Recommend best practice use cases based on customer needs
Remain up to date on Limble CMMS features to drive best practice usage
Proactively escalate at-risk customers
Collaborate across departments to support customer success

🎯 Requirements

Passion for ensuring a positive customer experience via email, chat, phone, and video calls
Experience working cross-functional within a customer-facing organization
Effectively communicate via oral and written formats; Excel skills are a strong plus
Strong conflict resolution skills
Resourcefulness, creativity, and strategic troubleshooting
Availability to work 11:00pm - 8:00am CT (Sun-Thurs)

🎁 Benefits

$55,000 - $65,000
Fully remote position
Stock options
Flexible PTO
13 paid company holidays
Paid parental leave

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