Related skills
documentation compliance chatbot governance📋 Description
- Assist in developing and validating Tier 1 product troubleshooting workflows and scripts
- Support creation and updating of knowledge base articles, troubleshooting flowcharts, and job aids
- Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing)
- Support chatbot content by validating logic paths, escalation rules, and resolution criteria
- Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation
- Assist with documentation review, version control, and updates tied to product changes or recurring issues
🎯 Requirements
- Foundational computer science knowledge
- Strong attention to detail and ability to follow structured processes and governance guidelines
- Strong communication skills
- Basic analytical and problem-solving skills, with interest in workflow design or systems logic
- Ability to work independently while collaborating with cross functional teams
- Willingness to learn and operate within regulated, compliance-driven environment
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