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crm ai web3 blockchain crypto📋 Description
- Provide best-in-class support to Premium customers worldwide.
- Use data and feedback to address root causes and reduce defects.
- Identify customer needs early to simplify experience and reduce friction.
- Champion clear communication with partners to drive solutions.
- Develop deep knowledge of Coinbase products to guide customers.
- Support regional or ad-hoc projects in addition to core work.
🎯 Requirements
- Use generative_ai tools in daily workflows to improve outcomes.
- Motivated by Coinbase's mission and customer-centric mindset.
- Minimum 2 years in customer service or support with high-value customers.
- Proficiency in English; strong written and spoken communication.
- Basic knowledge of blockchain, web3, staking, crypto, and related products.
- Flexible to work varying shifts and weekends.
- Excellent communication and passion for helping customers.
🎁 Benefits
- Remote-first culture; in-person participation required.
- Team offsites several times a year.
- Supportive, growth-oriented environment with feedback.
- Global, multilingual customer base experience.
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