Related skills
data analysis customer success salesforce change management microsoft office📋 Description
- Analyze health/adoption data across a book of business to identify trends and risks for scalable interventions.
- Design and optimize repeatable adoption and risk-mitigation plays for one-to-many delivery.
- Develop scalable adoption playbooks aligned to customer segments or verticals for consistency and impact.
- Deliver enablement content and experiences (webinars, guides, workshops, campaigns) that support adoption at scale.
- Monitor and guide customer journey activities through automation, with targeted direct intervention when necessary.
- Partner with internal teams (Sales, Product, Support) to align programs and surface systemic insights.
🎯 Requirements
- Scalable adoption: design and execute broad, repeatable adoption programs.
- Data analysis to identify trends, drivers, and risks; translate insights into action.
- Applies change principles at scale to influence adoption across orgs/segments.
- Systems thinking to weigh long-term cross-customer impact.
- Clear content creation and delivery to varied audiences.
- Collaborates with internal teams to align scalable CS efforts.
🎁 Benefits
- Impactful work transforming how the world learns.
- Flexible work arrangements.
- Learning and growth opportunities.
- Tuition reimbursement up to CAD 4,000 via SkillsWave.
- 2 paid days off for SkillsWave-related activities.
- Wellness, EFAP, and health benefits programs.
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