Customer Success Specialist (EMEA)

Added
18 days ago
Type
Full time
Salary
Salary not provided

Related skills

android docker linux windows ios

๐Ÿ“‹ Description

  • Function as SME for Bitwarden and services.
  • Train users on Bitwarden apps and features.
  • Solve issues and identify future solutions.
  • Provide superb customer support.
  • Assist with billing and account management.
  • Collaborate with Sales, Marketing, Development, Product.

๐ŸŽฏ Requirements

  • A passion for helping Bitwarden users.
  • Excellent spoken and written English.
  • Excellent problem-solving skills; communicate solutions.
  • Empathy and ability to advocate for others.
  • Experience from a previous technical position (e.g., Systems Administrator, QA, Help Desk).
  • Ability and desire to work remotely.
  • Familiar with Windows/macOS/Linux, iOS and Android.
  • Experience with CLI, Docker, GitHub, Freshdesk.
  • Knowledge of HTML, HTTP, DNS, TLS/SSL, PKI.

๐ŸŽ Benefits

  • Work remotely from anywhere in Europe.
  • Become an expert in security and open source.
  • Collaborate with a global, motivated team.
  • Learn and grow with new challenges.
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