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intercom kyc auth0 discord ach📋 Description
- Monitor and engage in Discord channels with fast responses
- Answer questions about Polymarket app, features, policies
- Triage and escalate urgent issues to internal teams
- Moderate discussions and enforce server guidelines
- Identify pain points to inform product improvements
- Create and maintain Discord resources and automated responses
🎯 Requirements
- 3+ years managing Discord communities in crypto/fintech
- 2+ years in financial services support or operations
- Ability to manage high-volume Discord servers
- Knowledge of Discord infrastructure: roles, bots, permissions
- Hands-on familiarity with KYC/CIP in regulated settings
- Experience with payment rails: ACH, debit, Apple Pay, wires
🎁 Benefits
- Competitive salary & equity
- Unlimited PTO and health, vision, dental
- 401(k) match
- Hardware setup: MacBook Pro + accessories
- In-office lunch provided 5 days per week
- Complimentary snacks and drinks in office
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