Customer Success Specialist - Commercial/Mid-Market Collections

📋 Description

• Manage a global customer portfolio: billing, receivables, inquiries.
• Primary contact for billing questions, renewals, cancellations, and account concerns.
• Perform collections for timely payments with a customer-first approach.
• Resolve issues and escalations; partner cross-functionally for timely resolution.
• Prioritize a dynamic work queue; balance backlog and requests.
• Deliver high-quality CX from inquiry to resolution.

🎯 Requirements

• 1+ to 3 years in customer-facing roles (CS, contact center, or B2B collections).
• Experience in fast-paced, high-volume environments; 20+ cases/day via phone and email.
• Knowledge of accounts receivable processes: billing inquiries, past-due, basic reconciliation.
• Strong problem-solving and critical thinking; follow established processes.
• Highly organized, detail-oriented; able to meet deadlines and SLAs.
• Excellent written and verbal communication with customers and internal partners.
• macOS proficient; experience with Zendesk, Salesforce, Service Cloud, NetSuite.
• Ability to work remotely from Mexico.

🎁 Benefits

• Remote and flexible working options.
• Health benefits.
• Competitive total compensation.
• Access to Samsara benefits site.