Customer Success Specialist (Bilingual English and Spanish)

📋 Description

• Guide families through onboarding and ensure support from day one.
• Manage referral intake and proactive communication with patient-caregiver dyads.
• Serve as a liaison via phone and email across departments.
• Provide product and scheduling support to members, with weekend coverage.
• Address questions or concerns and follow up or escalate to the appropriate teams.
• Build rapport with dyads and deliver Unreasonable Hospitality from first contact.

🎯 Requirements

• Reside in PT or MT time zones.
• Have at least four years of healthcare-related customer service experience.
• Bilingual: English and Spanish.
• Empathetic with strong active listening skills.
• Strong interpersonal skills and enjoy talking to others on the phone.
• Experience enrolling patients into a digital health program and scheduling appointments.

🎁 Benefits

• 100% company-paid medical premiums for you and dependents with HSA options
• Dental and vision plans (50% company-paid premium on employee’s dental plan)
• Dependent care FSA
• 401(k) match up to 4%
• $80/month stipend for cell and wifi
• PTO: 20 days, 11 holidays, sick leave, parental leave