Related skills
crm slack account management salesforce renewals📋 Description
- Serve as key contact for customer inboxes, handling requests quickly.
- Support renewals by tracking timelines and coordinating approvals.
- Maintain up-to-date account records in Salesforce and internal tools.
- Monitor customer health signals and flag risks to stakeholders.
- Collaborate with Support, Implementation, Sales, and Product Education.
- Manage multiple accounts with strong attention to detail and responsiveness.
🎯 Requirements
- 2+ years in a customer-facing or operational role.
- Experience handling customer communications and inbox management.
- Familiar with CRM systems (Salesforce preferred) and tools like Google Workspace, Slack, Zoom.
- Comfort working with customers across regions and time zones.
- Ability to work independently as part of a distributed, global team.
- Strong project management skills across multiple accounts.
🎁 Benefits
- People: work with talented, collaborative teammates.
- Guidance: access our learning platform from day one.
- Surprise meal stipends: meals for you while working from home.
- Work-life harmony: 20 days vacation, floating holidays, wellness allowance, parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance.
- Work from home stipend: set up your home office.
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