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crm data analytics account management customer success saas📋 Description
- Own onboarding for new customers to ensure smooth, timely implementation.
- Guide customers from onboarding to adoption, ensuring value quickly.
- Build relationships with customer stakeholders as trusted advisor.
- Monitor customer success metrics and identify opportunities for improvement.
- Provide actionable feedback to Product and Sales teams to enhance the experience.
- Contribute to best practices and process improvements across the lifecycle.
🎯 Requirements
- 5–7 years in a customer-facing SaaS role (CS/AM).
- Bachelor's degree in Management or related field; Master's preferred.
- Hands-on onboarding, training, and ongoing relationship management.
- Strong ability to understand customer challenges and propose solutions.
- Focus on customer satisfaction, retention, and revenue growth.
- Analytical, process-oriented mindset with clear stakeholder communication.
🎁 Benefits
- Medical insurance for employee and family.
- Group term and personal accident insurance coverage.
- Generous leave policy, maternity/paternity, etc.
- Provident Fund and gratuity for financial security.
- Wellness programs and ongoing learning opportunities.
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