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excel microsoft office powerpoint sharepoint word📋 Description
- Act as liaison by handling calls, emails, or live chat.
- Ensure the best experience across all contact channels.
- Partner with sales to deliver a high-end customer experience.
- Own account interactions from start to finish.
- Provide responses to inquiries: General, Account, Pricing, Orders, Billing, Payments.
- Upsell and cross-sell to grow toward a sales career.
🎯 Requirements
- Associate/Bachelor’s degree or equivalent work exp.
- 5 years in a call center or inside sales role.
- Ability to exercise initiative.
- Strong oral, written and interpersonal communication.
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, SharePoint, OneNote.
- Knowledge of customer service principles and practices.
- Understanding of telephony and technology.
- Comfortable in a fast-paced environment.
🎁 Benefits
- Competitive compensation including base salary and annual bonus.
- 12 days PTO, holidays, and parental leave.
- Generous health benefits, HSA match, 401k match.
- Employer-paid life and disability insurance, pet insurance.
- Wellness discounts and more.
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