Lead post-sales activities for customers with strong relationships and planning.
Own customer relationships; cross-functionally with Sales, Product, Eng, and Data Science.
Drive adoption, training, and best practices to maximize value.
Retain partnerships by renewing customers and delivering ongoing value.
Manage escalations; document issues and coordinate resolution.
Monitor accounts to identify churn risks and mitigate them.

🎯 Requirements

1-5 years of Customer Success experience.
Experience with telecom or SaaS providers.
Passion for account management and outcomes.
Strong written communication skills.
Excellent time management and organization.
Comfort working in a fast-paced startup.

🎁 Benefits

Competitive benefits package and growth opportunities.
Access to AI tools and training programs.
Inclusive, vibrant culture and collaborative environment.
Career development and ongoing learning.
Great Place to Work recognition.

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