Act as liaison via calls, email, or live chat.
Ensure best experience across channels.
Work with sales to deliver high-end customer experience.
Own account interactions from start to finish.
Personalize responses for inquiries, account creation, pricing, orders/returns, billing, and payments.
Upsell and cross-sell to grow toward a sales career.

🎯 Requirements

Associate/Bachelor’s degree, or equivalent work experience.
5 years’ experience in a call center/inside sales role.
The ability to exercise initiative.
Strong communication: oral, written and interpersonal.
Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.
Knowledge of customer service principles; telephony/tech in fast-paced env.

🎁 Benefits

12 days PTO, holidays, and parental leave.
Generous healthcare benefits, HSA match, 401k match, life and disability insurance, pet insurance.
Wellness discounts and other benefits.

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