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account management customer success saas onboarding product adoption📋 Description
- Own onboarding for new customers, ensuring smooth implementation.
- Drive satisfaction and long-term success via proactive engagement.
- Expand revenue within accounts through cross-sell and upsell.
- Boost product adoption and customer health to improve retention.
- Resolve issues efficiently, coordinating with internal teams.
- Build trusted advisor relationships; be primary customer contact.
🎯 Requirements
- 5–7 years in customer-facing SaaS (CS, Account Mgmt).
- Bachelor's degree in Management/Program Management; Master's preferred.
- Hands-on onboarding, training, and ongoing relationship management.
- Ability to understand customer challenges and propose solutions.
- Focus on customer satisfaction, retention, and revenue growth.
- Analytical, process-oriented, data-driven with strong communication.
🎁 Benefits
- Medical insurance for employee and dependents; in-laws coverage.
- Group Term Life and Group Personal Accident Insurance.
- 15 Privilege leaves, 6 Sick leaves, 6 Casual leaves; maternity/paternity leave.
- Provident Fund and Gratuity.
- Wellness programs and Employee Assistance Program.
- Growth and learning opportunities for career advancement.
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