Answer inbound customer calls from the customer call queue
Provide professional, accurate responses to inquiries; escalate issues as needed
Maintain detailed notes of customer interactions in internal systems
Address loan payoff and insurance binder requests as needed
Escalate complaints per Caribou's internal process
Support Pending Lender Approvals and gather missing information

🎯 Requirements

Able to handle high-volume email and phone communications
Problem-solving mindset and proactive approach to customer interactions
Strong sense of accountability and follow-through
Comfort with internal systems and documentation

🎁 Benefits

Competitive compensation: $23.50/hr
Annual performance-based incentive
Equity options
401(k) retirement plan
Flexible time off and 100% parental leave
Medical, dental, and vision plans; mental health coverage

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