Related skills
analytics outreach microsoft office sharepoint gainsight📋 Description
- Proactive outbound outreach to support technical adoption
- Conduct use-case discussions, health checks, and light product training
- Communicate new features and ensure customers maximise ROI
- Collaborate on digital engagement programs and initiatives
- Advocate for customer requirements and influence improvements
- Support retention, expansion, and overall customer satisfaction
🎯 Requirements
- 5+ years in technical software support or 2+ years in customer success
- Strong customer satisfaction and service
- Excellent written and verbal communication
- Outbound calling and email-based engagement
- Microsoft 365 (SharePoint, Teams, OneDrive) expertise
- End-to-end functionality testing
🎁 Benefits
- Hybrid Working Arrangement (3 days onsite, 2 days work-from-home)
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance
- Paid annual and sick leaves
- Paid compassionate leave
- Employee Referral Bonus Program
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!