Customer Success Specialist

📋 Description

• Engage with customers at scale across the journey.
• Define, coordinate, and measure scaled adoption activities.
• Build scalable coaching to enable customer adoption and training.
• Develop and manage a Customer Success Plan with goals and metrics.
• Develop and manage a Customer Retention Plan with drivers and risks.
• Oversee remediation items and report progress to stakeholders.

🎯 Requirements

• 2+ years in Customer Success, Account Management, or related roles.
• High energy, drive to succeed, with a sense of urgency.
• Ability to leverage tools to serve a large SMB portfolio.
• Ability to build relationships and collaborate across teams.
• Ability to design processes and workflows to drive efficiency.
• Excellent communication and analytical skills.

🎁 Benefits

• Flexible work arrangements.
• Learning and Growth opportunities.
• Tuition reimbursement up to CAD 4,000.
• Two paid volunteer days.
• Employee wellbeing and EFAP.
• Retirement planning.