Customer Success Specialist

📋 Description

• Provide multi-channel support (phone, chat, email) and resolve customer issues.
• Use available resources to maintain high standards and efficiency.
• Be a trusted advisor; listen and empathize; log issues accurately.
• Own issues; identify root causes and resolve on first contact.
• Educate customers; be proactive and set clear expectations.
• Collaborate with subject-matter teams to fix issues urgently.

🎯 Requirements

• In-office presence required at Charlotte location.
• Willing to work nights and weekends for 24/7 markets.
• Motivated by Coinbase mission and helping high-value customers.
• Minimum 1 year in customer service or support in fast-paced environment.
• Basic knowledge of blockchain, web3, staking, and crypto.
• Excellent communication and relationship skills; customer-focused.

🎁 Benefits

• Team and company offsites held multiple times yearly.
• Medical, dental, vision, and 401(k) benefits.
• Bonus eligibility as part of total compensation.
• Equal opportunity employer.
• Transparent pay practices and growth opportunities.