Manage a portfolio of smaller customers, onboarding and ongoing platform use
Lead trainings, product walkthroughs, and enablement sessions via video/phone
Become a product SME and apply Allwork workflows to daily operations
Support requests via Zendesk, following processes and escalate when needed
Assist with account setup and ongoing configuration (brand, locations, territory)

🎯 Requirements

1-3 years of experience in Customer Success, Account Management, or related role
Experience in SaaS or tech-enabled environment
Familiarity with Zendesk and/or HubSpot (or similar CRM)
Experience onboarding customers and delivering live training
Strong communication across email, phone, and video; customer-first
Proficiency with spreadsheets (filters, data organization) and basic decks/docs

🎁 Benefits

Annual performance bonus
Stock options
Full medical and dental insurance

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