Related skills
communication crm customer success upselling training📋 Description
- Hybrid role: in-office Mon-Wed; Thu-Fri optional remote.
- Own retention: identify at-risk accounts and reduce churn.
- Advise customers on features to increase value.
- Manage cases and tickets across queues.
- RMA support: check warranty, assist swaps, upsell.
- Upsell opportunities and route to sales with value.
🎯 Requirements
- Demonstrates Weave values and ethics.
- Excellent written and verbal communication.
- Thrives in a fast-paced, professional environment.
- Builds relationships with diverse customers.
- Experience in customer success or support role.
- Comfortable training and coaching customers.
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