Customer Success Specialist

📋 Description

• Host 1:many and 1:1 sessions on product usage and adoption milestones.
• Support customers post-onboarding with playbook-driven success motions.
• Guide customers through Givebutter features via email, Zoom, and phone.
• Deliver foundational fundraising guidance using established frameworks.
• Respond to inbound questions and address adoption blockers.
• Contribute to customer education by updating guides and training materials.

🎯 Requirements

• 1 to 3 years in a customer-facing role (support, CS, or tech sales).
• Comfort supporting multiple customers simultaneously in a scaled environment.
• Strong written and verbal communication; explain concepts clearly.
• Tech-savvy with confidence in learning and teaching software tools.
• Strong organizational skills and attention to detail.
• Experience with nonprofit CRMs or online fundraising is a plus.

🎁 Benefits

• Remote work from 10 hubs (cities listed).
• Health insurance: Medical, Dental, Vision; 100% for employees; HSA/FSA.
• Dependent care coverage for dependents; 50% premiums.
• Mental health: TalkSpace membership.
• 401k with 3% match.
• Flexible PTO with uncapped vacation days.