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data analysis intercom onboarding excel dashboards📋 Description
- Own onboarding journeys and provide strategic guidance to drive product adoption.
- Respond to customer queries via email and Intercom with tailored guidance.
- Design and maintain internal knowledge bases and help articles.
- Manage advertising campaigns: keyword targeting, budgeting, audience, reporting.
- Analyze seasonal trends and metrics to inform client strategies.
- Extract insights from dashboards and data to drive recommendations.
🎯 Requirements
- Experience in digital sales or media (brand/retailer/SaaS/agency preferred).
- Excel mastery: pivot tables and advanced formulas.
- Comfortable analyzing dashboards and extracting insights from data.
- Detail-oriented with strong project management skills.
- Solution-oriented mindset that thrives in ambiguity.
- Excellent communication and presentation skills.
🎁 Benefits
- Competitive rewards package and growth opportunities.
- Global office hubs with hybrid in-office days.
- Paid time off and public holidays.
- Learning and development opportunities.
- Parental leave and benefits.
- Inclusive culture with ERGs and volunteer opportunities.
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