Related skills
account management customer success logistics transportation microsoft excel📋 Description
- Serve as primary contact for enterprise customers
- Manage day-to-day shipment operations for enterprise accounts
- Collaborate with Sales, Account Management, Carrier Ops, and leadership
- Own weekly account data metrics and key SLAs
- Identify and implement new products, processes, and initiatives
- Build, document, and champion processes for offshore support
🎯 Requirements
- Bachelor’s degree strongly preferred
- 3-5 years of transportation/logistics
- Strong customer support and satisfaction experience
- Excellent written and verbal communication skills
- Ability to think on your feet and solve problems analytically
- Comfort in fast-changing environments with shifting priorities
🎁 Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Flexible PTO and paid holidays
- 401(k) plan
- Employee assistance program (EAP)
- Growth and career development opportunities
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