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fintech customer success crypto b2b cross-functional📋 Description
- Develop deep understanding of each customer's solutions, organization, and needs.
- Advise customers, advocating Ripple to unlock value and co-create solutions.
- Analyze financial targets (cost reduction, revenue growth) and value.
- Identify upsell/cross-sell opportunities and drive deals with cross-functional partners.
- Lead cross-functional initiatives to solve unique customer issues.
- Collect and relay customer and market feedback on Ripple's value proposition.
🎯 Requirements
- Fluency in English; Spanish is a bonus.
- 10+ years in customer-facing roles at FIs, FinTech or crypto.
- Demonstrable multi-stakeholder management in complex environments.
- Experience launching modern, complex B2B solutions.
- Excellence in cross-functional, global relationship building.
- Strong interpersonal skills; coach and inspire others by example.
🎁 Benefits
- Competitive benefits covering healthcare, retirement, and family support
- Employee giving match
- Mobile phone stipend
- R&R days to rest and recharge
- Wellness reimbursement with onsite and virtual programs
- Generous vacation policy and family planning benefits
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