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crm account management fintech crypto cross-functional collaboration📋 Description
- Develop deep understanding of each customer's solutions, org, and needs.
- Advise customers and enable them to realize Ripple's potential.
- Conduct financial, business and value analysis to drive targets.
- Navigate upsell and cross-sell opportunities with partners.
- Lead cross-functional initiatives with Engineering, Sales, Finance, and Legal.
- Collect customer and marketplace feedback on Ripple's value proposition.
🎯 Requirements
- English fluency; Spanish a bonus.
- 10+ years in customer-facing roles at financial institutions, FinTech or crypto.
- Demonstrable multi-stakeholder management in complex environments.
- Experience launching modern, complex B2B solutions with innovative tech.
- Excellence in building and managing cross-functional, global relationships.
- Excellent interpersonal skills; coaching others; lead by example.
- Highly self-motivated, proactive; driven to create impact.
🎁 Benefits
- Competitive salary, bonuses, and equity
- Benefits covering health, retirement, family support
- Employee giving match
- Mobile phone stipend
- Wellness reimbursement and weekly onsite/virtual programming
- Generous vacation policy and parental leave
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