Customer Success Representative I

Added
8 minutes ago
Type
Full time
Salary
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Related skills

crm hubspot excel zendesk

๐Ÿ“‹ Description

  • Facilitate communication between Customer Success and Support for plans
  • Generate quotes for Support Plans and renewals
  • Follow up on renewals via email and phone
  • Coordinate with internal teams to access resources for customers
  • Guide new customers through onboarding
  • Maintain accurate CRM records and tickets

๐ŸŽฏ Requirements

  • Bachelor's degree in business/admin/marketing/communications preferred
  • 1-2 years in customer service, sales, or customer-facing role
  • Experience with CRM systems, Zendesk and/or HubSpot preferred
  • Familiarity with Microsoft Excel
  • Strong interpersonal skills and ability to build rapport
  • Problem-solving and proactive attitude

๐ŸŽ Benefits

  • 100% Employee Covered Health Care
  • Paid Time Off
  • 401k with Match
  • World-Class Headquarters on-site perks
  • Adjacent Nature Reserve with views
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