Customer Success Representative

Added
9 days ago
Type
Full time
Salary
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Related skills

billing financial analysis cross-functional collaboration contract management technical troubleshooting

📋 Description

  • Primary contact for satellite bandwidth customers; ensure obligations closure.
  • Own revenue tracking, billing triggers, and related data with Finance.
  • Troubleshoot with engineering; translate tech issues into customer context.
  • Coordinate across Engineering and Product to deliver services.
  • Maintain thorough documentation of interactions and statuses.

🎯 Requirements

  • 1-5 years in Account Management or related customer-facing role
  • Degree or technical background preferred (Engineering/Physics/Math/CS)
  • Financial literacy; comfortable with contracts and revenue tracking
  • Desire to understand satellite networks; ask engineers deep questions
  • Willingness to travel up to 20%

🎁 Benefits

  • Equity and robust benefits.
  • Significant equity via stock options.
  • Healthcare, disability, and life insurance.
  • 401(k) retirement plan.
  • Flexible PTO and free on-site meals.
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