Customer Success Programs Manager

📋 Description

• Own a portfolio of CS programs to drive adoption and value at scale.
• Design AI-native lifecycle flows and Claude-powered engagements.
• Design and ship live engagements: webinars, cohorts, communities.
• Balance digital and live CS to maximize impact.
• Instrument programs with telemetry and qualitative signals.
• Treat each cohort as an experiment and retire underperforming plays.

🎯 Requirements

• 6-8+ years in Customer Success with digital/programmatic CS.
• Proven track record of measurable outcomes without 1:1 relationships.
• Shipped lifecycle programs, in-app flows, or churn-saving automations.
• Hands-on AI fluency in workflows; prototyped agents or prompts.
• Experience running live 1:many engagements (webinars or cohorts).
• Strong data instincts; SQL or lightweight scripting is a plus.

🎁 Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Lovely office space to collaborate.
• On-site offices and a collaborative environment.