Related skills
lms saas kpis edtech customersuccess📋 Description
- Partner with clients to drive digital training on 360Learning.
- Map objectives, audit usage, identify opportunities.
- Support contract renewals by delivering outcomes.
- Coordinate resources across technical and educational teams.
- Develop use cases and grow the account over time.
- Build trust with sponsors and expand advocacy.
🎯 Requirements
- 3+ years in a Customer Success role
- Experience in HR Tech or Learning SaaS
- SaaS industry experience
- Knowledge of CS KPIs
- Strong interpersonal and communication skills
- Bachelor’s Degree or equivalent
🎁 Benefits
- Base salary plus variable pay and equity.
- Health insurance, RRSP matching, parental leave, dev opportunities.
- Remote-first culture with flexible hours and unlimited PTO.
- DEI, ERGs, and CSR initiatives.
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