Customer Success Partner, Mid-Market

📋 Description

• Serve as primary strategic partner for mid-market customers, guiding long-term success goals.
• Build multi-threaded relationships with key stakeholders via communication and onsite engagements.
• Drive platform adoption by analyzing engagement data and unlocking CreatorIQ’s self-service tools.
• Lead strategic reviews and roadmaps aligned with the customer's marketing objectives.
• Collaborate with Implementation and Services to ensure onboarding and adoption at scale.
• Partner with Product Support to route technical questions for efficient resolution.

🎯 Requirements

• 3+ years in customer success or SaaS account management.
• Proven ability to manage multi-stakeholder relationships.
• Experience driving product adoption and platform usage.
• Strong analytical skills and data-driven decision making.
• Excellent communication and cross-functional collaboration.
• Bachelor's degree or equivalent required.

🎁 Benefits

• People: work with talented, collaborative colleagues.
• Guidance: learning platform and training to help you succeed.
• Surprise meal stipends for remote work.
• Work/life harmony: 15 days vacation, holidays, wellness, parental leave.
• Whole Health Package: medical, dental, vision, life, disability.
• 401k (USA) plan to help you save.