Related skills
slack customer success salesforce project management gainsight📋 Description
- Act as critical support to CSMs, ensuring tools/information for accounts.
- Own cross-functional programs, onboarding, adoption, and contract research.
- Lead issue escalation, RMAs, warranty programs, and data-driven insights.
- Produce status reports, QBR metrics, and keep stakeholders aligned (VoC).
🎯 Requirements
- Bachelor's degree or equivalent work experience.
- 5+ years of customer-facing experience, enterprise level.
- Proven program/project management skills; ability to juggle requests and priorities.
- Strong contract/account research background and ability to distill insights for CSMs.
- Exceptional organizational, presentation, and communication skills, written and verbal.
- Experience cross-functional with Product, Sales, Success Ops, Enablement; Salesforce, Gainsight, Slack, Quip preferred.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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