Related skills
slack salesforce gainsight quip📋 Description
- Act as critical support partner to CSMs, ensuring they have info/tools to manage accounts.
- Be the contract knowledge SME; assist with research and clarifications.
- Track adoption, usage, and training outcomes; provide data/insights for value.
- Support QBRs and business reviews with impact metrics and account summaries.
- Manage small-to-medium cross-functional programs in direct support of Customer Success, including onboarding initiatives.
- Own a queue of incoming issues (invoices to deployment changes); resolve or route efficiently.
🎯 Requirements
- Bachelor’s degree or equivalent work experience.
- 5+ years of customer-facing, enterprise-focused experience.
- Proven program/project management skills with ability to juggle priorities.
- Strong contract/account research background and ability to distill insights for CSMs.
- Familiarity with Salesforce, Gainsight, Slack, and Quip (preferred).
- Exceptional written, verbal, and presentation skills; team-oriented and proactive.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Learning & Development programs
- Employee Resource Groups (ERGs)
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