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account management customer success saas renewals l&d📋 Description
- Partner with clients to achieve digital training goals on the 360Learning platform.
- Audit platform usage to identify opportunities and benchmarks.
- Ensure renewals by delivering outcomes and coordinating resources.
- Define Learning & Development roadmap and identify new use cases.
- Build trusted client relationships with key sponsors.
- Collaborate with Account Managers to identify expansion opportunities.
🎯 Requirements
- 3 years of experience in a Customer Success role
- HR Tech or Learning Solution SaaS experience
- Experience in the SaaS industry
- Knowledge of customer success KPIs
- Strong interpersonal and communication skills
- Bachelor’s Degree or equivalent
🎁 Benefits
- Competitive pay: base salary, variable incentive, and equity
- Comprehensive benefits: health, RRSP matching, parental leave, development
- Remote-first culture with flexible hours, unlimited PTO, sick leave
- Strong DEI with ERGs and leadership support
- CSR initiatives and CSR charter
- Convexity culture and collaborative teams
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