Related skills
customer success salesforce windows renewals excel📋 Description
- Proactively work with customers to drive product adoption and upgrades.
- Work with Contracts team to guide renewals and subscription changes.
🎯 Requirements
- 3+ years in Customer Success or Support with ops/tech expertise.
- Strong communication, emotional intelligence, and empathy.
- Experience with escalated customers.
- Troubleshooting PC hardware/software and browsers.
- Windows desktops and servers experience.
- Salesforce and Excel proficiency.
- Professional certifications are a plus.
- Healthcare industry experience is a plus.
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