Customer Success Operations Manager - US

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

sql excel adtech ssp programmatic

๐Ÿ“‹ Description

  • Setup, manage, troubleshoot and optimize US Mid-Market accounts on PubMatic SSP.
  • Ensure on-time technical integrations and service excellence during implementation.
  • Deliver service within SLAs to publishers via support channels.
  • Proactively optimize publisher accounts to increase yield.
  • Coordinate with sales, marketing, product management, and engineering to deliver customized implementation plans.
  • Keep Salesforce, JIRA, Zendesk updated.

๐ŸŽฏ Requirements

  • 3-5 years ad-tech experience; programmatic, SSP monetization, header bidding, ORTB, RTB.
  • Experience with SSPs, Prebid wrappers, and various ad formats.
  • Bachelorโ€™s degree in CS/IT or equivalent.
  • Operational thinker; onboarding, support, and optimization.
  • Excel (Macros), SQL, MS Access/Project proficiency.
  • Experience with complex datasets; track trends and anomalies.

๐ŸŽ Benefits

  • Hybrid work schedule: 3 days in office, 2 remote.
  • Healthcare insurance and parental leave.
  • Broadband reimbursement.
  • Kitchens with snacks; catered lunches when in office.
  • Diversity and inclusion-focused workplace.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest โ€” finding, filtering, and applying while you focus on what matters.

Related Operations Jobs

See more Operations jobs โ†’