Related skills
salesforce dashboards reports flows service cloud📋 Description
- Identify breakdowns across onboarding, CS, and support workflows.
- Diagnose root causes and translate into clear problem statements.
- Partner with post-sale leadership to align on success definitions.
- Translate challenges into system and process requirements.
- Design scalable Salesforce workflows to reduce friction.
- Implement solutions via Salesforce or detailed specs.
🎯 Requirements
- 3–6+ years in CS Ops, Revenue Ops, or similar.
- Experience with post-sale teams in B2B SaaS.
- Experience identifying problems, structuring requirements.
- Strong analytical skills using Salesforce data.
- Salesforce Admin Certification (Plat-Admn-201) — Required.
- Salesforce Service Cloud, reports, dashboards, and Flows.
🎁 Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD / $2,025 CAD towards IT setup for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
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