Related skills
looker salesforce sql intercom excel📋 Description
- Own post-sales data, churn, expansions, health metrics dashboards.
- Build and maintain dashboards for QBRs, offsites, and board materials.
- Translate large datasets into actionable CS insights and narratives.
- Maintain data accuracy across Salesforce, Looker, Omni, Vitally, and related tools.
- Translate business requirements into technical specs for Data/BI teams.
🎯 Requirements
- 3-5 years in CS Ops, Revenue Ops, or SaaS roles.
- Strong Excel/Google Sheets skills.
- Basic SQL proficiency.
- Salesforce; BI tools (Looker/Omni); CS tools (Vitally/Gainsight).
- Strong post-sales analytics: retention, churn, expansions.
- Experience owning NPS and customer feedback programs.
- CS tooling integration and enablement.
- Experience leveraging AI tools to automate workflows and drive efficiency.
🎁 Benefits
- High trust in your ideas and execution.
- Opportunity to partner with talented people.
- Immediate impact on customer workplace experience.
- Support for personal and professional growth.
- High impact, high visibility across Data, Product, Finance, and GTM.
- Room to grow within Operations.
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