Related skills
hubspot zapier looker chatgpt make📋 Description
- Design and operate the tech-touch CS strategy for ~1,000 accounts
- Develop segmentation by size, payout trends, user growth, and engagement
- Build lifecycle playbooks for onboarding, activation, growth, and re-engagement
- Define health scoring with Looker usage and HubSpot engagement data
- Use AI tools to automate programs, dashboards, and reporting
- Identify high-risk/high-potential accounts for targeted outreach
🎯 Requirements
- 5+ years in CS, CS Ops, Growth, or usage-based SaaS/fintech
- Experience in tech-touch or scaled portfolio models
- Strong analytical skills; able to interpret behavioral and revenue data
- HubSpot segmentation, campaigns, CRM data; Looker BI experience
- Translate data insights into structured customer programs
- Strong written communication and cross-functional collaboration
🎁 Benefits
- Medical, dental, and vision insurance
- Stock options
- Wellness subscription
- Monthly home-office stipend
- 401k retirement plan
- Paid parental leave and holidays
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