Related skills
crm customer success salesforce revenue operations enablement📋 Description
- Design clear, actionable operational playbooks for growth across the customer lifecycle.
- Define and operationalize funnel tracking in Salesforce and other systems.
- Translate growth strategy into concrete workflows for CSMs and Team Leads.
- Design and roll out growth motions (CTAs, workflows) to scale.
- Partner with CSMs and Team Leads to embed playbooks in CS routines.
- Identify execution gaps and optimize CS processes and data quality.
🎯 Requirements
- 5+ years of experience in revenue operations, enablement, PM, or similar roles.
- Strong understanding of Customer Success and Sales processes and day-to-day ops.
- Hands-on experience with CRM systems (Salesforce preferred).
- Highly organized with strong process-building and project-management skills.
- Comfortable driving change and influencing cross-functional partners.
- Strong communication and cross-functional collaboration skills.
🎁 Benefits
- Experience in fintech, payments, or SaaS.
- Exposure to X-sell or expansion motions.
- Familiarity with enablement, automation, or AI-driven tools.
- Experience improving CS data quality and governance.
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