Customer Success (Operations) Manager

Added
2 days ago
Type
Full time
Salary
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Related skills

ms office customer success salesforce saas home care

πŸ“‹ Description

  • Build and maintain client relationships; primary contact for daily ops.
  • Ensure client retention via exceptional service and support.
  • Manage day-to-day execution: coordination, delivery, tracking, incidents.
  • Travel to client sites/events to represent the company and drive projects.
  • Lead product demonstrations to show value of HHAeXchange solutions.
  • Develop trusted advisor relationships with key accounts; provide on-site guidance.

🎯 Requirements

  • Bachelor's degree required
  • 3+ years client service experience
  • Healthcare/homecare or SaaS experience preferred
  • Salesforce and MS Office Suite proficiency
  • Excellent presentation and product demos
  • Strong client relationship management and problem solving

🎁 Benefits

  • Health plans
  • Paid time off and holidays
  • 401K retirement program with company match
  • Equal opportunity employer
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